terms of service
Welcome to Pearl Souq. These Terms of Service govern your access to and use of our website and services. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following terms. Please read them carefully before using our services.
1. Acceptance of Terms
By using the Pearl Souq website, you confirm that you agree to these Terms of Service as well as our related policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with any part of these terms, you should discontinue use of the website immediately.
2. Eligibility
To use our website, you must be at least 13 years of age. If you are under 18, you may only use this website under the supervision of a parent or legal guardian who agrees to these terms.
3. Use of the Website
You agree to use our website only for lawful purposes. The following activities are strictly prohibited:
- Attempting to gain unauthorized access to our systems
- Engaging in fraudulent or harmful activities
- Disrupting or interfering with the functionality of the website
- Using the website in any manner that may harm Pearl Souq or its users
Pearl Souq reserves the right to restrict or terminate access if misuse is detected.
4. Product Information
We strive to ensure that all product descriptions, images, and details displayed on our website are accurate and up to date. However, slight differences in color, packaging, or appearance may occur due to lighting conditions, screen settings, or updates from suppliers.
5. Orders and Payments
All orders placed through our website are subject to acceptance and product availability.
- Prices are displayed at checkout and may change without prior notice.
- Full payment must be completed at the time of purchase using the available payment methods.
- Pearl Souq reserves the right to refuse or cancel any order at its discretion.
6. Order Cancellation
Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, cancellations are no longer possible.
7. Shipping and Delivery
Shipping and delivery services are governed by our Shipping Policy. Estimated delivery times are provided for convenience and may vary depending on location, logistics partners, or external factors.
8. Returns and Refunds
Returns, exchanges, and refunds are handled according to our Return & Refund Policy. Customers are encouraged to review this policy before making a purchase to understand the applicable conditions and procedures.
9. Intellectual Property
All content available on the Pearl Souq website — including but not limited to text, images, graphics, logos, product designs, and branding elements — is the exclusive property of Pearl Souq.
Unauthorized copying, reproduction, distribution, or commercial use of any content without prior written permission is strictly prohibited.
10. Limitation of Liability
Pearl Souq shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our website, services, or products. Our maximum liability is limited to the amount paid for the purchased product.
11. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
12. Changes to Terms
Pearl Souq reserves the right to update or modify these Terms of Service at any time. Any updates will be posted on this page and will become effective immediately upon publication.
13. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws of the United Arab Emirates.
14. Contact Information
If you have any questions or concerns regarding these Terms of Service, please contact us:
Email: support.pearlsouq@gmail.com